![]() You can customize colors, position, visibility, displayed messages, and many more. The chat widget should be an integral part of your website and match its branding. Learn how to install the chat widget on your website. To add the chat widget to your website, either add LiveChat code to your site’s source code or use one of our integrations with popular CMSs and ecommerce platforms. The chat widget is a little window placed on your website which your customers use to chat with you. When you get familiar with LiveChat app, take a look at the chat widget. Among many useful metrics are the number of tickets you get every day, chat availability, solved tickets, greetings conversion, and many more. ![]() Once you’ve had a few chats and did some basic optimization to your set-up, check Reports to get a in-depth look into what LiveChat brings for your business and what can be further improved. You can manage all their accounts in the Team section. LiveChat is a team sport, so depending on the size of your business, you might need one, a few, or multiple agents. ‘Tickets’ store messages sent via the chat widget when your team is offline. It can help you handle all of your support emails as well. Otherwise, set up a HelpDesk account to start using tickets along with your LiveChat. If you’re using HelpDesk tickets, please refer to the HelpDesk integration settings. Tickets mentioned in this article refer to the old LiveChat ticketing system available to new customers until June 1, 2023.
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